Partner support

The Partner Support Group supplies a range of high quality technical services to Symbian's partners. The team is drawn from Symbian's engineering department and has the expertise to help you bring to market your software developments.

With extensive experience working with the partner community and developing on Symbian OS, the Partner Support Group provides an end-to-end service: from establishing the contractual framework for engagement (either for bespoke development or as a support role), providing technical expertise, delivering source code, to verifying and validating your final products. Our customers benefit from the value we add to Symbian OS projects.

Bespoke development

Partner Support Group provides engineering of well-bounded requirements to accelerate integration, improve quality and reduce time-to-market of Symbian's partners' technologies. Our customers benefit from implementation by Symbian engineers within a formal project framework, to defined quality criteria. In these collaborative projects, partners are given high visibility of progress with weekly updates and detailed time reporting.

Helpdesk support

Web-based tracking provides a way for partners to request the services outlined here, and also includes a helpdesk facility for providing rapid resolution of technical issues, and answers to questions and problems Symbian's partners' development teams are experiencing. Helpdesk support comes with a Service Level Agreement:

• response and allocation to a consultant within two working days
• resolution, or plan for resolution, in a further two working days
  

Helpdesk support is provided on a time and materials basis and is purchased in blocks of twenty hours, valid for six months.

Telephone support

The web-based tracking system is the primary interface for providing Platinum Partners with support. Where urgent response and mind-share is essential for the timely delivery of a partner's product, telephone support to be fulfilled by Symbian engineers can be requested through the web helpdesk.

On-site consultancy

By arrangement, Symbian can provide on-site consultancy to the specific needs of partners. This has proven especially effective as a follow-up to training.

Documentation

The Partner Support Group is regularly engaged in writing technical white papers, architectural specifications and How To's. Such documentation can provide high-value input into the architecture and realization of partners' technologies.

Accessing partner support

Partner support is offered to partners, initially through the Symbian partner manager. Partners with helpdesk credit can request bespoke development, telephone support, on-site consultancy and documentation by logging a request on the online helpdesk.

Charges and conditions

Services are charged in advance for helpdesk support and monthly in arrears on a time and materials basis for all other engagements. Latest charging rates are available through the Symbian partner manager.

For further information please contact your partner manager.